Repair updates
Check repair status
Enter the repair ticket number and phone number used at drop-off. This preview demonstrates the customer experience; live RepairDesk connection comes later.
Use the confirmation number and phone number entered on your repair request. Call us if you need help.
What each status means
Received
Your device has been checked in and is waiting for evaluation.
Diagnosing
The device is being tested so the cause can be confirmed.
Waiting for Approval
Gadget Defenders needs your approval before continuing.
Parts Ordered
The repair is approved and required parts are on the way.
In Repair
Repair work is currently underway.
Ready for Pickup
The repair is complete and the device is ready.